App General Faqs

1. How to check app version of my app?

To check the app's version:

Open the app

Click ME (lower right) -Settings- About -Current Version

Also, click Check for Update (whether your app is the latest

2. How to rename the device?

To rename the device, kindly open the app - click the plug name you'd like to rename and press the edit sign at the upper right-hand corner. Click Rename and rename as you like. Then hit save

For example WP3 to:

lamp 1

3. How do I reset my password in the app?

To reset the password, just log out from the app. Click ME (lower right hand)

Then log back in - click forget password and create a new one. We hope this helps.

4. How can I delete my ghomesmart app or account?

Thanks for your email. Sorry, we have no access to your account thus we cant delete it.

But you can do it on your end.

Just open the app-click ME -Click your profile name -Click Account and Security -Close the Account. Please let us know whether this helps. Thank you!

5. How can I set a for sunrise/ sunset?
1.Open the app, click "Smart" at the middle bottom of the interface
2.Choose "Automation"
3.Click + sign (upper right hand)
4.Click " When weather changes -Sunset/sunrise
5.Click "+" button for "Any of the condition is Met", select "Sunrise/Sunset". Click save - click Next
6.Run the device - select which plug/switch - click Switch 1 -Select ON, OFF or ON/OFF - Click Save.
7.On Task - click + sign for another automation (sunrise/sunset) -click ON, OFF or ON/OFF - Click Save.


Effective period make sure "All day"

Please let me know whether this helps.

6. How can I set up temperature automation?

1.Open the app, click "Smart" at the middle bottom of the interface

2.Choose "Automation"

3.Click + sign (upper right hand)

4.Click When weather changes - Temperature

7. I have an Xfinity router, please help me set it to 2.4G

Please try these steps

1.Go online or on the Xfinity app to manage your wifi.
2.You need to "split" the 2 wifi bands.
3.On the Xfinity website, go to "Network" and find your wifi name. Select "Edit Wifi".
4.Rename only the 5.0 wifi band. I just added a "5" after this band name. Keep everything else the same, especially the passwords. ONLY RENAME THE
5.0 WIFI BAND.
5.Go to your phone and verify that you now see 2 wifi names:  the "original", and the "original5"
6.Using the ghomesmart app, go thru the process of adding a device by selecting the original wifi name and password (2.4ghz band).
7.This should allow you to properly add the device.
8.Finally, go back into your app or Xfinity website and enable the dual settings. Double-check your smart device. It should work fine. Please let us know
whether this helps.
8. How can I change the timezone on the app?

Thanks for your email. We are sorry for the inconvenience. Please try these steps.

Open the app

Click ME -Settings

Account - Timezone. Then, select the correct city.

9. How to find the Mac address?

The Mac address is the 12 digit number of the product, you have to connect the ghomesmart smart product with the ghomesmart app first, then you may find the Mac address on the app.

1.Connect the ghomesmart smart product via your phone's data hotspot/friends' phone’s hotspot first, just open the hotspot as wifi, and then follow the
instructions to connect.
2.Make sure the wifi channel is 2.4gzh during the first connection.
3.Please remember to reset the ghomesmart smart product before connecting.
 

To reset, all you need is to press and hold on to the power button of the smart product (5 seconds) then you'll hear a click sound.

Then connect via Easy or AP mode.

 

>In AP mode, the indicator light must blink slowly (blinks once for every 2 seconds). Long press the button of the smart product to get a slowly flashing indicator light.

>When you reach "Go connect" click it - then SmartLifexxxx wifi will appear- click it

Then, click the back arrow- and wait until it configures from 1-100%.

Please see short videos for reference. Another way to connect to the app is via Easy mode - the indicator light will blink fastly.

When the smart device is connected ghomesmart app, you can find the Mac address on the app. Please follow these steps:

Open the app- click the smart device's name - and click "edit sign"  on the top right of the screen; Click "Device Information", then you'll find the Mac address. We hope this helps.

10. Can I share the smart device with my family?

Yes, you may share the device with your members of your family.

First, ask them to download ghomesmart app and create an account/register.

Here's how to register an account:

1.Download the app then open it
2.Click "Register"--read and agree "Privacy Policy"
3.Enter email or phone number as your account
4.Get a Verification Code--set a password (Usually is upper case, lower case, and number)

Then, log in to your ghomesmart app account -click the plug's/switch's name -you'd like to share-click edit sign(upper right)- and Click "share device"

Kindly let me know if this helps.

11. Smart device will not connect to Alexa. What should I do?

First, please make sure you have successfully connected the smart devices to ghomesmart app, then make sure the smart devices are online in the ghomesmart app. Offline devices cannot be discovered in Alexa.

Then please link the ghomesmart app to Alexa, if Alexa asks for a username and password, please enter the ghomesmart app’s username and password to link to Alexa.

 

About connecting to Alexa, please do not use the web version of Alexa, please use the Alexa app itself. Please ensure all the smart devices are online on the ghomesmart app before you enable the skill on Alexa.

Please check the version of the ghomesmart app that you have.

To check app's version:

Open the app

Click ME (lower right) -Settings- About -Current Version

Also click Check for Update (whether your app is the latest)

 

Please check the short videos below for reference too depending on the version of your app.

ghomesmart app version 3.22.1

https://www.youtube.com/watch?v=ctzLK1QSeMs

 

ghomesmart app version 3.22.5

https://www.youtube.com/watch?v=kKkpP9c05H0

12. Smart devices will not connect to Google home. What should I do?

Please make sure you have successfully connected the smart devices to ghomesmart app, then make sure the smart devices are online in the ghomesmart app. Offline devices, cannot be discovered in Alexa.

Then please link the Google Home app.

About connecting to Google home, please do not use the web version of Google home, please use the Google Home app itself. Please ensure the smart devices are online on the ghomesmart app before you register or link to the Google home app.

Please check the short video below for reference

https://youtu.be/LgCPRFsFUpE

13. Smart devices stopped working with Google home. How can I delete it from Google home to reconnect again?

>Open the Google Home app

>Tap your device Settings Recognition & personalization Remove Voice Match.

>Choose a device to unlink then next to the device you want to unlink, tap Remove.

After removing from the Google Home app, make sure it is turned (ON)on the ghomesmart app before you link/discover it on the Google Home app again.

14. Smart devices cannot be voice-controlled on Alexa

Do not worry, we are here to help. Please try these steps.

Kindly follow these steps:

1.Open "ghomesmart"app, change the name of the plug. To rename the device, kindly open the app - click the plug name you'd like to rename and press

the edit sign at the upper right-hand corner. Click Rename and rename as you like. Then hit save.